We at PJE Jewels Pvt Ltd ensure that 100% of the exchange of the invoice value is availed by the customer in circumstances relating to the exchange of the product within 15 Days  (in-store 7 Days) of the date of purchase. However, We do not appreciate or allow the exchange or return of customized and personalized jewelry items. The Products purchased from the PJE Jewels Pvt Ltd website or Shop are only eligible for exchange excluding the customized and personalized jewelry items. We accept the exchange request only if the customer presents a valid invoice within 7 days of purchase.

The exchange amount will be 100% of the actual amount paid. In case the exchange value is higher than the amount already paid, the customer will have to bear the cost of the additional amount. If the exchange value is less than the amount already paid, the amount will not be returned. Hence we highly recommend the customers choose only such products for exchange which might make the amount even.

Under any given circumstances returns of products cannot be accepted. Refunds are not available. We request our customers to check every possible aspect of the product and service they are willing to purchase before time.

We do not appreciate the return/ exchange of any customized or personalized products.

Should I pay to ship the product back to you?

We are happy to offer FREE Return Shipping in case of any exchange. This means we will not charge you for return shipping charges for products that are within the 7-day exchange policy.

For orders delivered in India

Not Applicable on Orders delivered to Canada, Australia, United Kingdom, Singapore, Dubai and other countries.

LIFETIME EXCHANGE YOUR OLD GOLD WITH US

Exchange or upgrade your jewellery/ solitaires anytime

Gold – 100% value of metal weight at the prevailing metal rate*

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The xCLusive Points used while placing an order will be deducted from the Lifetime Exchange value.

LIFETIME BUYBACK

Sell your diamond jewellery and solitaires back to us.

Diamond, Solitaire Jewellery and Studded Solitaire Mount

Additional 20% will be deducted from the LTE value*

Plain Gold /Platinum/ Gemstone Jewellery and Unstudded Solitaire Mount

Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 10 lakhs

Not Applicable on International Orders

To start a return, you can contact us at exclusivepannajewellers@gmail.com, or pannajewellers.info@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at exclusivepannajewellers@gmail.com, or pannajewellers.info@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.exclusivepannajewellers@gmail.com, or pannajewellers.info@gmail.com

Cancellation Policy

You can cancel the order by login to the PannaJewellers.in site Cancellation is not possible post-dispatch of the product.

Once the cancellation process is complete, you will receive a confirmation mail to the registered email ID and the amount will be refunded back through the same mode of payment within 4 working days.

IF CREDIT CARD PAYMENT!! CREDIT CARD CHARGES WILL BE COLLECTED FROM YOU.

Should you have any queries, we shall be glad to answer the before initiating the cancellation request.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.